Important information regarding US Tariffs

Shipping policy

  1. Shipping Methods:
    • We currently offer a selection of service levels (depending on country) of shipping by Post, United Parcel Service (UPS), and FedEx. Occasionally we may, at our option, change your selection to a faster speed of service with any of those shippers, at no increase in cost to you. The office can manually quote Air Freight for larger overseas orders (typically 200+ folders), and LTL truck shipping for USA/Canada (typically 250+ folders)
  2. Shipping Times:
    • Shipping time estimates for each method and carrier are provided where available and estimated when not. These estimates should be very close for in-stock items that don’t have further processing required (such as name/logo/number imprinting).
    • Potential delays due to holidays, back-to-school high order volumes requiring additional processing time, customs inspection, or other factors may impact shipping estimates.
  3. Tracking Orders:
    • Tracking numbers will be provided with every service that supports a tracking number, to follow the delivery progress of your order.
  4. Shipping and related costs:
    • Shipper API connections in the checkout return pricing based on location and may take density and presence of duty into account and may incorporate our handling and shipping or tariff or brokerage related costs into account depending on the country.
    • “International”: Non-Canadian, non-USA orders* may have duty, tax, and brokerage added as required by customs in your country and the shipping policy of the carriers on Incoterms “CPT” shipments.
    • *US online orders, as of Trump's new policies and their sudden changes, will now have tariffs usually collected online under “Duties”, and shipped IncoTerms DDP so that B2C customers have price certainty, with no additional import fees from the carrier.
      Both ‘Duties’ and Shipping may be increased to offset significant new tariff-related costs (brokerage fees, entry prep fees, disbursement fees, etc.) which we can’t currently calculate precisely in our ecommerce checkout software. So if shipping now seems higher too it's all related to tariffs. Please vote responsibly.
    • B2B US retailers will be as above for smaller restocking orders and Incoterms  as quoted for LTL orders or 3rd party shipment billing.
  5. Lost or Damaged Packages:
    • We should be contacted first regarding lost, damaged, or stolen packages, which will be handled by the shipping carrier’s claims process with full support from us.
    • Retain packaging; clear photos of package and contents will help speed this up for refund and/or replacement at our discretion while working with the carrier. Damaged product return may be required.
  6. Address Accuracy:
    • UPS charges fees for address correction, as an example. You are entirely responsible for providing accurate shipping addresses to avoid delivery issues. Auto-form fillers must be checked.
  7. Canada /US / International regional taxes

Canada: this should be calculated correctly in the cart

USA: If your state requires you to self-assess and remit Sales and Use taxes on out-of-state mail orders, this is your responsibility.

International:  Incoterms CPT shipping will likely capture that when the shipper provides your import bill. Compliance with mail order tax remittance is your responsibility.

  1. Holiday Shipping:
    • Carriers often publish early ‘cut-off’ dates for holidays such as Christmas.  We don’t guarantee shipments but we do give best estimates; we will publish such dates for each carrier here when we can.
    • We are typically closed from just before Christmas to early in the new year and orders will be received but may not be processed until we return.