Important information regarding US Tariffs

Refund policy

Refund is allowed if goods are shipped back within 30 days of invoice date, on merchandise costs (and associated tax where applicable) only, subject to the following:

  • Merchandise is returned in as-new condition
  • Shipping costs are non-refundable
  • Merchandise to be returned is sent in packaging sufficient to protect it during transportation (note: original packaging may no longer be sufficient to protect merchandise on a distant return shipment)
  • A completed "Returned Merchandise Authorization" (RMA) form requested from Small World MUSICFOLDER.com is included
  • "CANADIAN GOODS RETURNED" is clearly marked on the shipping container and accompanying paperwork attached to the outside of the container in a shipping pouch, and the assigned RMA number is also marked on the shipping container.
  • A copy of the invoice is included
  • The return shipping is pre-paid by the customer
  • Note: Folders permanently marked with custom imprinting or embossing, custom built folders, or folder prototypes, are non-refundable.
  • Any costs associated with non-compliance with the above will be deducted from the merchandise refund amount.
  • For U.S. customers: Duties paid on importation are non‑refundable. Returns do not qualify for duty reimbursement. 

Specifically, know that if you omit the paperwork detailed above and package labeling as detailed on the RMA form, cross-border return shipments will not be able to be collected until Small World MUSICFOLDER.com needlessly must pay tax and/or duty and/or handling fees. In cases where some or all of these costs are later recoverable through additional claims to the Canada Customs and Revenue Agency or other entities, Small World MUSICFOLDER.com will still deduct and claim those costs as reasonably incurred for the additional work involved, from the merchandise refund amount.

Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.

EU Withdrawal form